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CASE STUDY

Strategic Asset Management Implementation

THE TASK

Quintessential was tasked as a strategic partner to Defence to undertake a pilot initiative across the Air Domain to design and implement an Asset Management program in accordance with the principles of the ISO55001 Asset Management standard. This standard was selected due to its flexibility to ensure that the asset management practices adopted could be applied in a contextually accurate and practical manner within a SPO environment. The purpose of the Asset Management Program was to implement a working system at an Aerospace SPO with which to:

  1. Design and implement asset management methodologies and practices
  2. Identify the different factors associated with asset management and how each contributes to the value delivered by the Platform capability
  3. Manage the range of stakeholders involved and how they contribute to asset management
  4. Articulate the roles and scope of responsibilities for each stakeholder
  5. Create linkages between lower level ‘operational’ forums with higher level ‘strategic and governance’ forums

THE APPROACH

Quintessential undertook the design of an Asset Management program seeking to provide a means by which the decision makers could contextually understand the various factors that contribute to ability of the asset to deliver value. Specifically, it involved enabling those organisations that are part of the platform’s stakeholder community to most effectively deliver mission ready and cost-effective capability, as per the following:

“Asset management is an activity that is managed by the Unit and performed with the relevant stakeholders in order to enable the platform capability to be mission ready at an affordable cost of ownership, in support of operational requirements.”

Quintessential created the program as a parallel development involving concurrent design and implementation of new practices, both aspects informing each other through an iterative process.

Quintessential adopted the following approach:

  • Development of an Asset Management Plan (AMP) as a practical guide
  • Implementation of Asset Management forums and practices into Business-As-Usual operations
  • Development of Value Streams that created a visual representation of the value drivers and to promote more effective decision making

The Value Drivers included:

  • Maximising MISSION READINESS
  • Assuring optimisation of COST OF OWNERSHIP
  • Management of RISK

In order to minimise disruption to Unit and to enable it to perform its business-as-usual operations, Quintessential adopted an immersive approach that sought to understand their needs from internal observations and experience. The changes were implemented gradually with Quintessential coaching the Unit leadership through a series of iterative steps.

This strategy was deliberately crafted in preference to a large ‘step-change’ approach in order to enable:

  • The opportunity for the Leadership Team to contribute and buy-in to the outcomes
  • Time to reflect, consider and provide feedback to the changes
  • Progressively shift behaviours, mindset and practice
THE OUTCOMES

As a result of the implementation strategy, the workforce progressively adopted these new practices through embedding of the concepts and ideas into routine activity. This adoption created new behaviours and the new behaviours started to enable new ways of thinking to raise novel possibility and opportunity.

The asset management practices were both documented and implemented at the same time as evidence by the delivery of the plan and also the creation of new behaviours and mindsets. Deliverables included:

  1. CASG DOMEX Best of Breed Product Management concept development
  2. Development of Asset Management Framework and Tools, including:
    1. Value Stream visualisation of Mission Readiness and Cost of Ownership
    2. Redesigned Commander’s Update Brief
    3. Creation of an Asset Management Working Group
    4. Practical application of Fundamental Inputs to Capability (FIC) elements
  3. Platform Management Plan (PMP) – Management Unit level.
THE BENEFITS

The implementation strategy enabled changes in workforce behaviours through the adoption of an asset management perspectives. This included a demonstrated ability to better understand and appreciate long term implication of platform management, and the ability to make more effective decisions in context of the platform’s stage of product lifecycle. It also brought together the Platform’s stakeholder community through better articulation of their accountabilities and responsibilities associated with their contribution to Mission Readiness, Cost of Ownership and Risk.

The project also included the coaching and mentoring of the Unit staff to facilitate transfer of knowledge to Commonwealth Personnel.

Testimonials

I have known Pat for approximately 20 years, initially meeting when working at Boeing, then moving to Eurocopter and staying in contact ever since. I
have found Pat to be one of those rare individuals who uses a personal touch to achieve technical outcomes. Pat’s strengths lay in his broad technical background and experience, coupled with genuine empathy and ability to develop high-performing teams.

Andrew, Head of Customer Support, Airbus Asia Pacific

I recently worked closely with Patrick during the development and delivery of the Australian Government Department of Foreign Affairs and Trade (DFAT) funded Australia Awards Fellowship Program entitled, ‘Responding to Skilled Worker Demand: Improving Quality, Leadership and Management of TVET’ in Vietnam. Throughout the delivery of this Fellowship Program Patrick was responsible for facilitating training activities in the areas of transformational leadership, personal leadership, leading teams, project management and change management. Patrick did an outstanding job in this position demonstrating his agility in effectively and efficiently responding to emerging challenges as well as contextualizing training content to meet the needs of his audience, in this case senior leaders from Vietnam’s Ministry of Construction.

David, International Development Office of Queensland University of Technology

Patrick Albina is a highly intelligent, insightful professional who has the rare ability to balance a high level of technical capacity with a sophisticated approach to dealing with people at all levels. And because of this powerful dual perspective, Patrick has outstanding influencing and engagement skills.

Tim, Thought Leader | Consultant | Author

Working with Patrick Albina on the AIR9000 Ph8 bid was a truly positive experience. Pat’s attention to detail assured the highest quality material was prepared and submitted. His enthusiasm and vigour for the product being offered never waned, along with his determination to ensure all customer requirements were fully satisfied. I wholly recommend Patrick to any organisation looking to engage a dedicated, self-motivated and highly personable team-player.

Jon, Senior Consultant at Projects Assured
Patrick Albina is a highly motivated, intelligent professional with keen skills of insight and perspective that are required to be effective in managing organisational complexity. He has the capacity to embrace the technical aspects as well as the people and relational issues which makes him excellent in his influencing and sense making skills to understand and make long term effective change in organisations.
Erin, Specialist Educator and Advisor

Since mid 2014, Patrick’s coaching has helped me define and develop a values based approach to my career. We consistently meet to discuss my progress and I receive objective feedback from Patrick that I put into our action before our next meeting. This action and feedback loop is the most powerful and effective professional development work I have done to date. For anyone looking to accelerate their career, I highly recommend contacting Patrick.

Ben, General Manager, Baksh Capital
Patrick has been the lead consultant on a number of projects in recent years for CASG, ranging from a comprehensive tailored learning and development framework, asset management principles adaptation to strategic organisational reform and change management. His skills, experience and capability to communicate effectively and strategically with all stakeholders is outstanding.  As well as delivering exceptional value, he is always going above and beyond, delivering ongoing strategic value to the organisation more broadly.
Diana, Senior Manager, CASG

We engaged Patrick to provide subject matter expertise to our Product Management Implementation Project, established to deliver a tailored design and implementation of ISO 55000 Asset Management principles to enhance CH-47F Chinook Product Management. Throughout our 12 month engagement, he provided valuable guidance and practical assistance in all project stages including, problem framing and design; change management; procedure development and practical implementation; observation and feedback; and communication (internal and external). He proved a highly effective enabler to achieving our objectives and ultimately a successful and resilient project outcome.

Adam, Commanding Officer, CASG